In writing: PIN Finance Limited PO Box 3996, Coventry CV4 0AL
Tel: 0871 222 9971
Fax: 0871 222 9972
Opening hours: 9.00 am to 5.00 pm Monday to Friday
Please note that when sending emails, you should not include any personal, financial or banking details, as this is not a secure form of communication.
Insurance policy queries: Whilst we are happy to answer
any questions you have about your premium payments, you should contact
your broker or intermediary directly if you have any queries regarding
your insurance cover. They will be able to advise you. You can find
the name of your broker on your insurance policy document.
How to make a complaint:We are sorry if you are dissatisfied with our service. We value all feedback, good or bad, so please write, in the first instance, to:
The Manager of Customer Complaints
PIN Finance Ltd
PO Box 3966
If we are unable to deal with your complaint to your satisfaction, then you may be entitled to refer it to the Financial Ombudsman Service at the following address:
The Financial Ombudsman Service (FOS)
South Quay Plaza
183 Marshal Wall
Telephone: 0845 080 1800
This procedure will not prejudice your right to take legal proceedings. However, please note that there are some instances when the FOS cannot consider complaints and the complaints procedure must be fully exhausted before you can consider legal proceedings.