In writing: PIN Finance Limited PO Box 3996, Coventry CV4 0AL
0871 222 9971
Email: using the contact us form below

Opening hours: 9.00 am to 5.00 pm Monday to Friday

Please note that when sending emails, you should not include any personal, financial or banking details, as this is not a secure form of communication.

Insurance policy queries: Whilst we are happy to answer any questions you have about your premium payments, you should contact your broker or intermediary directly if you have any queries regarding your insurance cover. They will be able to advise you. You can find the name of your Insurance Provider on your insurance policy document.

How to make a complaint:
We are sorry if you are dissatisfied with our service. We value all feedback, good or bad, so please write, in the first instance, to:

The Manager of Customer Complaints
PIN Finance Ltd
PO Box 3966

If we are unable to deal with your complaint to your satisfaction, then you may be entitled to refer it to the Financial Ombudsman Service at the following address:

The Financial Ombudsman Service (FOS)
Exchange Tower
E14 9SR
Telephone: 0300 123 9 123

This procedure will not prejudice your right to take legal proceedings. However, please note that there are some instances when the FOS cannot consider complaints and the complaints procedure must be fully exhausted before you can consider legal proceedings.

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