• Introduction
PIN Finance Limited is committed to protecting the privacy of visitors to this web site. This Privacy Policy is designed to let you know what data we collect about you when you complete an application for finance, how we store it and how we use it.
This website is operated by PIN Finance Limited whose registered office is at Pavilion House, Mercia Business Village, Westwood Business Park, Coventry CV4 8HX. The company is registered in England at Companies House registration number 5274194. Ultimate holding company Jardine Lloyd Thompson Group PLC.
By visiting this web site you are accepting the practices described in this Privacy Policy. Any dispute you have regarding privacy is subject to this Privacy Policy and the Terms and Conditions of Use. We reserve the right to update them without notice and we recommend you visit these sections regularly as continued use of this site after a change will constitute acceptance of the new terms.
2. Information We Collect
2.1 Cookies - A cookie identifies your computer to a server that then enables information to be stored on the hard drive of your computer. Cookies allow a computer to be identified as corresponding to one that has accessed another website or visited Site previously. Cookies are commonly used on the Internet and do not harm your computer system.
The cookies used on the Site do not include any information that others could read and understand about you, such as your name, or any account or credit agreement number. They contain no personal information about you.
If you prefer not to have cookies stored on your computer, you may change your browser settings to either refuse all cookies, or to ask you if you wish to accept a cookie each time a website tries to store one. The AboutCookies.org website contains more information about cookies and how you can manage them.
2.2 Personal Information - If you decide to apply on-line for finance offered by PIN Finance Limited you may be asked to provide personal contact details (such as name, postal address and e-mail address), financial information (for example, account or credit card details) and demographic/profile information (for instance, your postcode and age).
Your personal information may be held by PIN Finance Limited on computer or manual files and will be used for administration purposes including carrying out customer surveys, credit control and fraud prevention in connection with any finance we arrange for you.
Before you provide us with any personal data about a third party you must obtain the correct authority from the individual(s) concerned and undertake to keep them informed about how their information will be used.
2.3 Call Recording
Calls to our offices may be recorded; this is for our protection and yours. Calls are used for training and monitoring purposes and may be used in the unlikely event of a complaint.
2.4 Marketing
We may use your contact information to send you (by post, telephone, email, text messaging or other electronic means) information on other products and services provided by PIN Finance Ltd which may be of interest to you. We do not pass your contact information on to any third party organisations except where there is a regulatory obligation upon us to do so.
By providing us with your contact details, you consent to being contacted for these purposes.
If you do not wish to receive promotional or marketing information from us you can contact us by writing to:
The Data Protection Officer
PIN Finance Limited
PO Box 3996
Coventry
CV4 0AL
2.5 Dealing with other people - It is our policy only to deal with the person named on the credit agreement who contacts us regarding that agreement.
If you would like someone else to be able to deal with your credit agreement for you on a regular basis please let us know. In some exceptional circumstances we may also deal with other people who call us on your behalf. If at any time you would prefer us to deal only with you, please call to let us know.
Please note that we will not reveal any account details, credit or debit card numbers that we hold to anyone other than the credit agreement holder.
2.6 Exchanging Information - We do not pass your contact information on to any third party organisations except where there is a regulatory obligation upon us to do so or to approved organisations for fraud prevention purposes. We may provide such information to others such as regulatory bodies for the purpose of monitoring and / or enforcing our compliance with any regulatory rules / codes where required or permitted by law, and the Data Protection Act of 1998.
2.7 Modification of and Access to Data - You can change and modify any information that we hold about you by contacting us by email or in writing to:
The Data Protection Officer
PIN Finance Limited
PO Box 3996
Coventry
CV4 0AL
A copy of all the information we hold about you can be obtained by requesting it in writing to the address above. You will be charged a fee of £10 to cover our administrative costs of providing you with the information.
3. Security
PIN Finance Limited employs up to date technology in order to protect against the loss, misuse or alteration of information under our control.
Our internal procedures cover the storage, access and disclosure of information in accordance with the Data Protection Act 1998.
Please note that the Internet and e-mails are not 100% secure. We advise that you take this into account before e-mailing personal and confidential information to us. If you send information by e-mail to us you are doing so at your own risk.
We have a secure server with 56bit encryption on our secure socket layer (SSL), ensuring your details are totally safe and secure.
To give you some idea what level of protection this provides, it would take 1000 computers (at the same time) 20 minutes to crack just a 3 character piece of information eg.''1y6'. A typical credit card number and expiry date is 20 characters in length!
We do not store or keep ANY customer records or credit card details on our server.
Thawte Certificate - We are Thawte certified. This certificate acts as our digital ID card and proves we are who we say we are. To obtain this certificate we have had to prove our identity, location and authenticity.
Lock & Key Symbol - To prove our transaction pages are secure, look in the bottom corner of your browser window for the locked padlock or key symbol.
4. External Links
PIN Finance Limited accepts no responsibility for the content or privacy practices of any site to which a hypertext link from this site exists. The links are provided "as is" with no warranty, express or implied for the information provided within them.
5. Contacting Us
If you have any queries about this web site we can be contacted by:
- Telephone:
- Facsimile:
- E-mail:
See our contact us page
